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US Postal Solutions & PackageLog to attend/sponsor in Austin, Las Vegas and Atlanta during February 2013

US Postal Solutions & PackageLog are pleased to announce our commitment as attendee and sponsor of the 2013 National Apartment Association Student Housing ConferenceLook for US Postal Solutions and PackageLog in booths 506 & 504, Aria Hotel Las Vegas, Nevada (February 2013).

US Postal Solutions CEO Craig Meddin 2013 NAA Student Housing Conference Committee Member

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US Postal Solutions & PackageLog are pleased to announce our commitment as a 2013 Platinum Level Corporate Sponsor of the Southeastern Association of Housing Officers (SEAHO). Look for US Postal Solutions at the SEAHO 360 Conference and Expo in Atlanta, Georgia (February 2013); booth 402.

US Postal Solutions & PackageLog are pleased to announce our “PhD” Corporate Sponsorship and participation at the Campus Advantage National Leadership Conference 2013 in Austin, Texas (February 2013).

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Tech Trends 2013 Student Housing

Tech Trends 2013There has been a substantial increase in college students using technology as a part of their college experience, with 73% of students stating that they can’t even study without technology as noted by Property Management Insider.  Technologies to improve efficiency and the resident experience continue to increase day-by-day in this sector, which is poised to change the landscape over time. According to MFE Student Housing, there are three technologies to pay attention to in the student housing sector.

Facebook integration with applications like SmartClick, “an online account portal which allows students and parents to pay rent electronically, view their tenant leger, and make service requests,”  as expressed by Derek Mearns, Associate Editor at Multifamily Executive and Apartment Finance Today magazines. The laundry experience is catching up with times with Heartland Payment Systems Campus Solutions introduction of the Waverider system, the “company’s WaveRider system allows students to pay for each load of laundry using a debit card instead of cash or quarters.” With additional features like mobile communication integration, your laundry will now tell you when its ready.

The last tech innovation to look for relates to security. Derek notes that “Recent advancements in near field communication (NFC) technology and radio frequency identification (RFID) have made it possible to unlock your door by just sending a signal from your mobile phone to an electronic lock receiver.” With over 90% of the Arizona State University students wanting to use this “virtual key” system and NFC chips becoming a standard in smartphones according to his findings, and an estimated 5.14 million students expected to be college bound by 2014 its no wonder why this technology is a highly anticipated trend.

US Postal Solutions has also jumped on the technology bandwagon incorporating the latest technology for its package tracking software, PackageLog. PackageLog is a package management software that notifies students when their packages have arrived, reminds them if they don’t pick up their package deliveries in a timely manner, with the ability to update them of upcoming student housing activities and events. 

These amenities will likely soon be expectations as technology continues to evolve and weave itself into campus life. Examples are things like food service, waste, and mail service which were once considered amenities and are now just expectations. As the nations leader in mail delivery service for on and off-campus housing, it can sometimes be difficult to explain to student housing professionals that mail delivery services can be an outsourced amenity, just like food service and waste management. Mail delivery services and inbound package management is an amenity that continues to be under utilized in the student housing industry. By capitalizing on efficiencies developed over 12 years with the newest integrated technologies, US Postal Solutions is at the forefront of student housing trends as we enter 2013. 

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Nothing Can Replace Great Customer Service

Nothing can replace great customer serviceSo yesterday I called our cell phone service provider (whom I will NOT mention) to discuss some minor technical issues with our current service. After telling a machine that I needed an agent and waiting 10 minutes to the worst possible music in the world, I was transferred to a customer service representative. I explain my issue and he proceeds to tell me that this is a technical support issues and transfers me to the technical support helpdesk. While I’m a little annoyed, I’m realize that I’m being impatient and get over it and now I’m looking forward to getting my issue resolved. When the technician comes on the line, I advise her of my issue and she then tells me this is a billing issue. I’m a bit agitated as the last customer service rep advised me there is a technical issue. “I don’t know why they told you that, sir. This is a billing issue,” says the technician. “Are you sure? It seems like a technical problem,” I tell her. Without a response to what I just asked, she says “I’ll transfer you now.”

In the end, it ended being a technical issue and I was transferred back to technical support, after asking to speak with a manager. I called thinking this was going to be relatively simple and it ended up taking me almost 2 hours to get my issue resolved, for something that probably should have only taken 20 minutes. Due to this ridiculous ordeal along with other earlier challenges, we have decided to drop their service at the end of our contract and move forward with another provider. 

Customer service is not just about answering the phone, its about finding solutions to a customers issues with as much attention to detail as possible. Developing a short, but valued relationship in order to best address the problem is how satisfaction is created. Not only does US Postal Solutions and PackageLog have operators available 24/7/365, the company prides itself on providing solutions to problems. There have even been cases where senior management are brought into the conversation to fix a mail management issue, because the goal is satisfaction and that attitude comes from the top down. Why go through so much trouble? Because… Nothing can replace great customer service!

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Is Insurance Important When Working With Mail and Package Delivery

idtheft_000Theft of any kind is an issue, but mail theft is particularly problematic due to the potential for sensitive information to be compromised. Mail includes bank information, credit card statements, and other sensitive materials that are highly valued by the recipient. Due to the significant increase in online shopping, all manner of packages are delivered via the same system and can include anything from food and clothing to expensive electronics and technology.

If a university is going to be responsible for their own mail management and package deliveries, it is imperative that they carry the proper insurance to ensure limited liability. US Postal Solutions, for example carries some of the highest insurance coverage in the industry that covers mail theft, loss, and even terrorism. There is no real way to measure the value of a given mail piece or package. If its an item purchased, that can be pretty easy to resolve with a simple receipt. However, if its sensitive material that compromises a students finances or personal information, this can get ugly fast. Liability could extend to damages done by the perpetrator especially if that person was employed by the management entity. In December 2012, George Washington University began an investigation for student mail theft where mail was stolen from a cart that was left unattended by a contract employee. Even if the perpetrator is not employed by the mail management entity, liability could still be enforced if negligence can be proven, which for a young student may not be too difficult.

At the end of the day it comes down to whether or not you feel its worth the risk. US Postal Solutions has concluded that its not worth the risk and recommends any mail managing entity be insured under any circumstances. If not, when all is said and done, the university is the one that pays for it all regardless of who is at fault. 

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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US Postal Solutions proudly welcomes our newest client Sterling Central (Orlando, FL)

US Postal Solutions, Inc. – Student Housing Mail Delivery & Package Management Software – welcomes our newest client, Sterling Central beginning February 1, 2013. We are proud to announce the addition of The Dinerstein Companies to our long-list of happy customers. Sterling Central is a 1,527-bed off-campus student housing apartment community located near the University of Central Florida in Orlando, Florida.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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