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Postal Service Stops Mail Delivery on Saturdays

No Mail TodayNo mail on Saturday

In an attempt to cut over $2 billion from their budget, the United States Postal Service has announced that they will no longer be delivering regular mail on Saturdays, beginning August 5, 2013. However, they will continue to stay open on Saturdays to handle the ever increasing number of packages now dominating their delivery routes. This is primarily due to the 14% increase in package volume since 2010 and projections for strong package growth in the coming decade, according to the PCC Insider. This moves comes as the Postal Service continues to face challenges trying to stay solvent and competitive in the mail and package delivery market.

70% of people approve

The Postal Service has unsuccessfully proposed a five-day delivery schedule in previous years, so this seems to be a pre-emptive announcement in an effort to push Congress to pass the measure. The Postal Service, while an independent agency that receives no tax dollars to operate, still requires congressional approval to make such a move. According to market research from both the Postal Service and major media outlets, 70% of people approve this service shift, which is what the Postal Service will likely leverage to affirm their position.

Legislative approval from the 113th Congress is what the Postal Service is waiting to hear. Having already slashed about $15 billion from their operating budget since 2006 (source PCC Insider), while continuing to provide uninterrupted service should be a compelling argument to allow this mail delivery shift.

Volume will be overwhelming

Single-point delivery designated properties like military and university housing are expected to be impacted with higher volumes of mail on Mondays and with the continued increase of package deliveries throughout the week. Both FedEx and UPS have seen a 14% increase in package volume since 2010, partially attributed by the 16% increase in online shopping since 2011 with projections expecting to increase by about 7% every year through 2016. If it was busy before, then this shift combined with high overall package volume, properties can expect some additional challenges with this unprecedented move by the Postal Service.

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Building Relationships Beyond Social Media

building relationships

More than social media

Social media has become the “go-to” technology to develop relationships; however, while social can be most definitely quantified, the quality of those relationships can end up superficial. There is still an art to personal interaction that continues to persist in industries like Student Housing and Multifamily, as well as other industries. Exposing oneself to these opportunities is well underrated and has in recent years taken a back seat to social media. There is no doubt that social media an amazing tool for cultivating relationships, but these industries decisions are not made on Facebook, Twitter, or LinkedIn, but rather in person. Human interaction still rules business, social just makes it easier to cultivate those interactions. 

Get involved

There are always opportunities to get involved within your industry locally, nationally, or internationally, it just a questions of which will work best for your business goals. Joining industry associations or local civic organization are a great way to get recognized, so long as you actually attend meetings and participate. Many professionals will become members to these organizations and either not attend events and activities, or do the least necessary to keep their active status. It does no one any good to be a part of something and not participate. 

Learn something new

Workshops and seminars that are relavent to your needs are a good way to both learn something and interact with others in your industry. Not only are you learning the latest trends, but others in your industry see that and begin to associate you as a knowledgeable professional who is continuing to hone his/her craft. If you have the knowledge and expertise, presenting a workshop or seminar is even better as it establishes you as an expert in your field and instills confidence in those thinking about doing business with you. 

Share your expertise

Without a doubt, social media is by far, one of the best tools in your arsenal for building relationships and you would be foolish not to use it to develop the future of your business. However, direct personal interaction can galvanize your authority within your industry. So, if you have the time get more actively involved, if you have need to learn attend your industry workshops, and if you have the expertise share your knowledge with others. Your business will thank you. 

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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US Postal Solutions & PackageLog to attend/sponsor in Austin, Las Vegas and Atlanta during February 2013

US Postal Solutions & PackageLog are pleased to announce our commitment as attendee and sponsor of the 2013 National Apartment Association Student Housing ConferenceLook for US Postal Solutions and PackageLog in booths 506 & 504, Aria Hotel Las Vegas, Nevada (February 2013).

US Postal Solutions CEO Craig Meddin 2013 NAA Student Housing Conference Committee Member

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US Postal Solutions & PackageLog are pleased to announce our commitment as a 2013 Platinum Level Corporate Sponsor of the Southeastern Association of Housing Officers (SEAHO). Look for US Postal Solutions at the SEAHO 360 Conference and Expo in Atlanta, Georgia (February 2013); booth 402.

US Postal Solutions & PackageLog are pleased to announce our “PhD” Corporate Sponsorship and participation at the Campus Advantage National Leadership Conference 2013 in Austin, Texas (February 2013).

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Nothing Can Replace Great Customer Service

Nothing can replace great customer serviceSo yesterday I called our cell phone service provider (whom I will NOT mention) to discuss some minor technical issues with our current service. After telling a machine that I needed an agent and waiting 10 minutes to the worst possible music in the world, I was transferred to a customer service representative. I explain my issue and he proceeds to tell me that this is a technical support issues and transfers me to the technical support helpdesk. While I’m a little annoyed, I’m realize that I’m being impatient and get over it and now I’m looking forward to getting my issue resolved. When the technician comes on the line, I advise her of my issue and she then tells me this is a billing issue. I’m a bit agitated as the last customer service rep advised me there is a technical issue. “I don’t know why they told you that, sir. This is a billing issue,” says the technician. “Are you sure? It seems like a technical problem,” I tell her. Without a response to what I just asked, she says “I’ll transfer you now.”

In the end, it ended being a technical issue and I was transferred back to technical support, after asking to speak with a manager. I called thinking this was going to be relatively simple and it ended up taking me almost 2 hours to get my issue resolved, for something that probably should have only taken 20 minutes. Due to this ridiculous ordeal along with other earlier challenges, we have decided to drop their service at the end of our contract and move forward with another provider. 

Customer service is not just about answering the phone, its about finding solutions to a customers issues with as much attention to detail as possible. Developing a short, but valued relationship in order to best address the problem is how satisfaction is created. Not only does US Postal Solutions and PackageLog have operators available 24/7/365, the company prides itself on providing solutions to problems. There have even been cases where senior management are brought into the conversation to fix a mail management issue, because the goal is satisfaction and that attitude comes from the top down. Why go through so much trouble? Because… Nothing can replace great customer service!

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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US Postal Solutions proudly welcomes our newest client Sterling Central (Orlando, FL)

US Postal Solutions, Inc. – Student Housing Mail Delivery & Package Management Software – welcomes our newest client, Sterling Central beginning February 1, 2013. We are proud to announce the addition of The Dinerstein Companies to our long-list of happy customers. Sterling Central is a 1,527-bed off-campus student housing apartment community located near the University of Central Florida in Orlando, Florida.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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