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US Postal Solutions proudly welcomes our newest client The Lorenzo (Los Angeles, CA)

US Postal Solutions, Inc. – Student Housing Mail Delivery & Package Management Software – welcomes our newest client, The Lorenzo, beginning May 16, 2013. We are proud to announce  student housing mail delivery management service for the GPH Management. The Lorenzo is a 1,990 bed (growing to 3,800 beds when it will become the largest off-campus student housing community in the United States), Class A, off-campus student housing apartment community located near the University of Southern California in Los Angeles, CA.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Student Housing Market Brings Innovation

Summit Village expansion continuesThe new trend

As far as trends go, student housing is clearly the latest and greatest for property investment and property management firms across the nation. There seems to be a new development being built or renovated everyday, and its no wonder considering the number of students looking to attend a college or university increasing every year. The industry has even seen traditional multifamily converts like the Corvias Group, who according to  CEO John Picerne says, “It’s a very large market, and, probably most importantly, had a tremendous amount of need,” via MFE Student Housing.

Markets bring innovations

As with any growing industry, new products and innovations are developed by vendors to keep up with expansion. Great examples include iloveleasing.com and PackageLog. iloveleasing.com is a CRM developed to help leasing teams track leads, phone calls, Internet and print advertising inquiries, walk-in traffic, and it consolidates all prospect leads into one dashboard. This system claims to increase lead response time by 26%, which can clearly increasing the potential for closing sales. PackageLog.com is a package management software (aka inbound package tracking system) that allows properties to log, notify, track, and deliver packages 75% faster, with an added resident retention feature that properties are already seeing results for.

Don’t get left behind

The US Postal Solutions Companies, like the Corvias Group and SphereXX.com are at the forefront of this student housing revolution. Companies that cannot keep up with the growth within this market will be left in the wind, while innovators within the industry or from outside the industry will gain footing and expand into sunset. Moral of the story… be aware of where the growth is, be nimble, and innovate wherever possible. 

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Tech Trends 2013 Student Housing

Tech Trends 2013There has been a substantial increase in college students using technology as a part of their college experience, with 73% of students stating that they can’t even study without technology as noted by Property Management Insider.  Technologies to improve efficiency and the resident experience continue to increase day-by-day in this sector, which is poised to change the landscape over time. According to MFE Student Housing, there are three technologies to pay attention to in the student housing sector.

Facebook integration with applications like SmartClick, “an online account portal which allows students and parents to pay rent electronically, view their tenant leger, and make service requests,”  as expressed by Derek Mearns, Associate Editor at Multifamily Executive and Apartment Finance Today magazines. The laundry experience is catching up with times with Heartland Payment Systems Campus Solutions introduction of the Waverider system, the “company’s WaveRider system allows students to pay for each load of laundry using a debit card instead of cash or quarters.” With additional features like mobile communication integration, your laundry will now tell you when its ready.

The last tech innovation to look for relates to security. Derek notes that “Recent advancements in near field communication (NFC) technology and radio frequency identification (RFID) have made it possible to unlock your door by just sending a signal from your mobile phone to an electronic lock receiver.” With over 90% of the Arizona State University students wanting to use this “virtual key” system and NFC chips becoming a standard in smartphones according to his findings, and an estimated 5.14 million students expected to be college bound by 2014 its no wonder why this technology is a highly anticipated trend.

US Postal Solutions has also jumped on the technology bandwagon incorporating the latest technology for its package tracking software, PackageLog. PackageLog is a package management software that notifies students when their packages have arrived, reminds them if they don’t pick up their package deliveries in a timely manner, with the ability to update them of upcoming student housing activities and events. 

These amenities will likely soon be expectations as technology continues to evolve and weave itself into campus life. Examples are things like food service, waste, and mail service which were once considered amenities and are now just expectations. As the nations leader in mail delivery service for on and off-campus housing, it can sometimes be difficult to explain to student housing professionals that mail delivery services can be an outsourced amenity, just like food service and waste management. Mail delivery services and inbound package management is an amenity that continues to be under utilized in the student housing industry. By capitalizing on efficiencies developed over 12 years with the newest integrated technologies, US Postal Solutions is at the forefront of student housing trends as we enter 2013. 

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Nothing Can Replace Great Customer Service

Nothing can replace great customer serviceSo yesterday I called our cell phone service provider (whom I will NOT mention) to discuss some minor technical issues with our current service. After telling a machine that I needed an agent and waiting 10 minutes to the worst possible music in the world, I was transferred to a customer service representative. I explain my issue and he proceeds to tell me that this is a technical support issues and transfers me to the technical support helpdesk. While I’m a little annoyed, I’m realize that I’m being impatient and get over it and now I’m looking forward to getting my issue resolved. When the technician comes on the line, I advise her of my issue and she then tells me this is a billing issue. I’m a bit agitated as the last customer service rep advised me there is a technical issue. “I don’t know why they told you that, sir. This is a billing issue,” says the technician. “Are you sure? It seems like a technical problem,” I tell her. Without a response to what I just asked, she says “I’ll transfer you now.”

In the end, it ended being a technical issue and I was transferred back to technical support, after asking to speak with a manager. I called thinking this was going to be relatively simple and it ended up taking me almost 2 hours to get my issue resolved, for something that probably should have only taken 20 minutes. Due to this ridiculous ordeal along with other earlier challenges, we have decided to drop their service at the end of our contract and move forward with another provider. 

Customer service is not just about answering the phone, its about finding solutions to a customers issues with as much attention to detail as possible. Developing a short, but valued relationship in order to best address the problem is how satisfaction is created. Not only does US Postal Solutions and PackageLog have operators available 24/7/365, the company prides itself on providing solutions to problems. There have even been cases where senior management are brought into the conversation to fix a mail management issue, because the goal is satisfaction and that attitude comes from the top down. Why go through so much trouble? Because… Nothing can replace great customer service!

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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US Postal Solutions proudly welcomes our newest client Sterling Central (Orlando, FL)

US Postal Solutions, Inc. – Student Housing Mail Delivery & Package Management Software – welcomes our newest client, Sterling Central beginning February 1, 2013. We are proud to announce the addition of The Dinerstein Companies to our long-list of happy customers. Sterling Central is a 1,527-bed off-campus student housing apartment community located near the University of Central Florida in Orlando, Florida.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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