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US Postal Solutions is proud to welcome our newest client One12 Courtland

US Postal Solutions, Inc. – Student Housing Mail Delivery & Package Management Software – welcomes our newest client, One12 Courtland, beginning August 1, 2013. We are proud to announce student housing mail delivery management and package management software services for Ambling Student Living. One12 Courtland is a 283 bed off-campus student housing apartment community located near downtown Atlanta.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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US Postal Solutions proudly welcomes our newest client West22 Apartments

US Postal Solutions, Inc. – Student Housing Mail Delivery & Package Management Software – welcomes our newest client, West22 Apartments, beginning August 1, 2013. We are proud to announce student housing mail delivery management and package management software services for Ambling Student Living. West22 is a 843 bed off-campus student housing apartment community located near Kennesaw State University in Kennesaw, GA.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Here we grow again! US Postal Solutions welcomes our newest client University House Fullerton

US Postal Solutions, Inc. – Student Housing Mail Delivery & Package Management Software – welcomes our newest client, University House Fullerton, beginning July 1, 2013. We are proud to announce additional student housing mail delivery management and package management software services at another valued University House community. University House Fullerton is a 1,189 bed off-campus student housing apartment community located near the California State University – Fullerton, in Fullerton, CA.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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US Postal Solutions proudly welcomes our newest client The Village on Telluride (San Marcos, TX)

US Postal Solutions, Inc. – Student Housing Mail Delivery & Package Management Software – welcomes our newest client, The Village on Telluride, beginning March 11, 2013. We are proud to announce additional student housing mail delivery management and package management software (PackageLog) service for the Asset Campus companies. The Village on Telluride (formerly Aspen Heights) is a 1,116-bed off-campus student housing apartment community located near the Texas State University in San Marcos, TX.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Nothing Can Replace Great Customer Service

Nothing can replace great customer serviceSo yesterday I called our cell phone service provider (whom I will NOT mention) to discuss some minor technical issues with our current service. After telling a machine that I needed an agent and waiting 10 minutes to the worst possible music in the world, I was transferred to a customer service representative. I explain my issue and he proceeds to tell me that this is a technical support issues and transfers me to the technical support helpdesk. While I’m a little annoyed, I’m realize that I’m being impatient and get over it and now I’m looking forward to getting my issue resolved. When the technician comes on the line, I advise her of my issue and she then tells me this is a billing issue. I’m a bit agitated as the last customer service rep advised me there is a technical issue. “I don’t know why they told you that, sir. This is a billing issue,” says the technician. “Are you sure? It seems like a technical problem,” I tell her. Without a response to what I just asked, she says “I’ll transfer you now.”

In the end, it ended being a technical issue and I was transferred back to technical support, after asking to speak with a manager. I called thinking this was going to be relatively simple and it ended up taking me almost 2 hours to get my issue resolved, for something that probably should have only taken 20 minutes. Due to this ridiculous ordeal along with other earlier challenges, we have decided to drop their service at the end of our contract and move forward with another provider. 

Customer service is not just about answering the phone, its about finding solutions to a customers issues with as much attention to detail as possible. Developing a short, but valued relationship in order to best address the problem is how satisfaction is created. Not only does US Postal Solutions and PackageLog have operators available 24/7/365, the company prides itself on providing solutions to problems. There have even been cases where senior management are brought into the conversation to fix a mail management issue, because the goal is satisfaction and that attitude comes from the top down. Why go through so much trouble? Because… Nothing can replace great customer service!

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Is Insurance Important When Working With Mail and Package Delivery

idtheft_000Theft of any kind is an issue, but mail theft is particularly problematic due to the potential for sensitive information to be compromised. Mail includes bank information, credit card statements, and other sensitive materials that are highly valued by the recipient. Due to the significant increase in online shopping, all manner of packages are delivered via the same system and can include anything from food and clothing to expensive electronics and technology.

If a university is going to be responsible for their own mail management and package deliveries, it is imperative that they carry the proper insurance to ensure limited liability. US Postal Solutions, for example carries some of the highest insurance coverage in the industry that covers mail theft, loss, and even terrorism. There is no real way to measure the value of a given mail piece or package. If its an item purchased, that can be pretty easy to resolve with a simple receipt. However, if its sensitive material that compromises a students finances or personal information, this can get ugly fast. Liability could extend to damages done by the perpetrator especially if that person was employed by the management entity. In December 2012, George Washington University began an investigation for student mail theft where mail was stolen from a cart that was left unattended by a contract employee. Even if the perpetrator is not employed by the mail management entity, liability could still be enforced if negligence can be proven, which for a young student may not be too difficult.

At the end of the day it comes down to whether or not you feel its worth the risk. US Postal Solutions has concluded that its not worth the risk and recommends any mail managing entity be insured under any circumstances. If not, when all is said and done, the university is the one that pays for it all regardless of who is at fault. 

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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US Postal Solutions CEO Craig Meddin Featured on StudentHousingPlanet.com

In January 2013, US Postal Solutions CEO Craig Meddin was featured on StudentHousingPlanet.com under “Planet Insights With The Experts” as a student housing expert. Meddin wrote about the hidden expenses of accepting on-site packages in student housing rental communities and offered statistics about the increasing time and responsibilities. US Postal Solutions offers cloud-hosted, scalable, enterprise, package logging / package tracking software developed specifically for on / off-campus student housing, multifamily apartment communities, and businesses of every kind at PackageLog.com. 

Excerpt:

“Emarketer is reporting that online shopping is up 17% in late-2012 v late-2011 and the time that your staffs are spending on this non-revenue generating function  is predicted to  increase again  in 2016  by 45%  (versus that spent in 2012). 

So what are your choices? You could hire a mail delivery service company to manage your mailroom or a full time on-site package concierge. Maybe look for student housing  package management software, or  you could choose to refuse all resident-packages.  Usually to the surprise of  residents, some apartment  communities do not accept any packages on-site. In May 2012, the University of Texas San Antonio when a step further when it announced that it was ending daily mail  & package  delivery to residence halls, citing that the change would free up student assistants to better serve residents.” - Craig Meddin

 

 

US Postal Solutions Craig Meddin StudentHousingPlanet.com

 

 

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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Why Was My Property Chosen for Single-Point Delivery?

photo 4The USPS decided in 1978 to designate certain properties for single-point delivery, and in 2000 it further confirmed this notion with specificity toward university student housing.

“For it is the status of the majority of the residents as students and not any particular characteristic of the building, that compels single point delivery” — Francia Smith, Vice President and Consumer Advocate, USPS (Smith 2000).

The USPS has reasoned that student resident communities fall under the Postal Operations Manual’s definition of “transient communities”.

“The reason for the policy is that unmarried college and university students are a highly transient group, and single point delivery is the most efficient method of delivery to a transient population. Single point delivery is similarly the only delivery option available to on-campus dormitories and other types of transient communities for similar reasons. ” – See Postal Operations Manual 631.5.

There was some backlash to this requirement (specifically from the NMHC), but the post office stood firm and this policy is still the standard. Due to the severe budgeting issues seen with the USPS today, this trend is being extended to new developments by requiring them to use Cluster Box Units rather than individual mailboxes. This assists in keeping the USPS as efficient as possible as it relates to the mail delivery process.

Though new developments will usually have a few options to choose from, student housing properties fit directly in the policy and are typically not given any other option. This is where companies like US Postal Solutions comes in as a partner to assist with mail delivery management. In combination with PackageLog, an inbound package management software, US Postal Solutions is able to efficiently manage all university mail on property. It’s a kismet public-private partnership that universities across the nation take advantage of to not get bogged down by the enormous amount of mail received each year. 

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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How Does A Property Receiving A Single-Point Delivery Affect Resident Mail?

Mail Delivery ManagementThis can all be very confusing, so we would like to clarify what this all means to your property. The post office has designated your property as a Single-Point Delivery location, which means that they will deliver all mail for your location to a single point on your property (typically this can be designated by the property manager). This translates to you or any third-party designee (namely a mail management firm) that you will be responsible for the final delivery process and all that this entails. If you are unfamiliar with the deliver process, its important to note that there are a few things that will effect the operations of your mail management system moving forward.

First - Responsibility for mail delivery management including sorting and delivery for all recipients on property, as the post office will only complete a  mail drop at a single location (single-point).

SecondMail Forwarding/Change of Address, a critical part of the management process, will be the responsibility of the property management as agent for the residents. (i.e. If this is not updated regularly, the property will continue to receive mail from past residents indefinitely.)

Third – It will be the responsibility of the property management to see that all packages and parcels (registered, insured, certified and Express) are properly delivered to residents and staff as property management are liable for all damages and loss. 

Built from our experience and knowledge, US Postal Solutions offers state-of-the-art package management software; PackageLog, to alleviate any and all of these concerns. Call or send us an email and we would be happy to answer any questions that you may have about inbound package logging software.

 If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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What is Single-Point Delivery?

What is Single Point DeliveryThis is a question often asked by residence life and student housing property managers after they find that the post office has designated their property as a Single-Point Delivery location. This tends to be a time of anxiety because by making this designation, the post office has basically told them that they will not deliver mail directly to their recipients.

Here is the verbiage directly from the Postal Operations Manual 631.5:

“Single-point bulk delivery is a delivery method by which mail intended for multiple persons at a location is delivered in bulk to management or other officials at a single point for distribution to the individual addressees. The receiving individual or official is [also] responsible for re-directing mail to individuals who are no longer at an address.” – Francia Smith, Vice President and Consumer Advocate, USPS (Smith 2000). 

“Whether located on or off campus and regardless of private ownership, such buildings are nevertheless dormitories and either the school or building owner is responsible for Final Delivery of the student mail.   Post office personnel are not to distribute mail into apartment-type mailboxes”- Postal Operations Manual 631.5

The average student housing property has approximately 800 beds, so managing mail service for that many recipients 6 days per week can seem a daunting task. Luckily, there are some options and US Postal Solutions can provide them all… unless of course, managing all of that mail on your own is preferred. University outsourcing has been trending in the last few years and mail delivery management is no exception. US Postal Solutions is led by experience and operates 355 days a year, running on the same schedule as the post office, and have our state-of-the-art software PackageLog that manages all packages and parcels that arrive on property. Whether its full-service mail delivery management or if the preference is to self-manage package deliveries with PackageLog, US Postal Solutions can help.

If you have anything you would like to add or an experience you would like to share, please comment below.

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US Postal Solutions is the nation’s leader in the student housing mail management industry, for both on/off-campus mail management services. The US Postal Solutions, Inc. companies offer mail delivery management, delivery services and package logging / package management software. For more information regarding US Postal Solutions, please call us today at (866) 378-8157 or visit us online at www.uspostalsolutions.com.

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